Imagine ... attend a one day Train the Trainer program and leave with everything you need to know, resources, checklists, a draft copy of mandatory AODA polices completed and CD’s for staff training!

 
Our workshops are tailored to your business or organization. User manuals, customized templates, resources, real life stories and examples provide participants with the “how to”s offered in a user friendly, fun learning enviroment.

LARGE BUSINESS 50 + STAFF                                 
FULL DAY TRAIN THE TRAINER – INTEGRATED AND EMPLOYMENT STANDARD

This fast paced, full day workshop is designed to support business and organizations to implement and comply with the Integrated Standards of the Accessibility for Ontarians with Disabilities Act (A.O.D.A)

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Accessibility Statement of Commitment
What’s required? Editable templates tailored to your organization to create your mandatory Accessibility Statement

Multi-Year Accessibility Plan
Multi Year Accessibility Plan tem plate customized for your organization thayMeets mandatory AODA requirements

Procurement
Ensure compliance when you purchase/procure goods, services and facilities.
Creation of mandatory Procurement Policy

Website Compliance Requirement:
Requirements for existing and new website content
Checklist and resources for web developers to test/build accessible website 

Employment Standard
Accessibility requirements for employment cycle (recruitment to exit)
Sample recruitment, employment offer wording to meet AODA requirements
Return to Work Policy (template to edit)
Individual Accommodation Plan (template to edit)
Accommodation Process and Sample Workplace Accommodations

Staff Training Requirements
Overview of CD with staff training videos - how to implement staff   training
Mandatory Training Records

Accessible Formats and Feedback
Templates for receiving public feedback
Resources to create accessible formats of documents

ACCESSIBLE CUSTOMER SERVICE TRAIN THE TRAINER
Full day program designed for business owners, managers, human resource professionals responsible for Accessible Customer Service.

Leave this session with a complete package of next steps, templates and draft copy of your companies’ Accessible Customer Service Policy to fully comply with the Accessible Customer Service Standard.

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Full Day Workshop Includes:

  • Overview of the Ontarians with Disabilities Act 2005 and in-depth
  • understanding of the Accessible Customer Service Standard
  • Specifics of what your organization must do to ensure compliance
  • CD with tools and resources such as checklists, templates, training activities,
  • training and awareness videos for ongoing training and staff meetings
  • Step by step implementation plan
  • Draft copy of your organization’s’ Accessible Customer Service Policy

Minion with a poster

BUILD A DISABILITY CONFIDENT TEAM
ACCESSIBLE CUSTOMER SERVICE TRAINING WORKSHOP
This fun, interactive half day workshop, tailored to your organization, is designed to train staff in Ontario’s Accessible Customer Service Standards and build “Disability Confidence” in their customer service.

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Participants will learn how to provide accessible customer service and:

  • Gain insight and knowledge through hands-on simulation experience into the
  • obstacles and barriers people with various disabilities must overcome
  • How Accessible Customer Service makes a positive difference
  • Gain disability confidence to serve any customer

Three animated superheros

POLICY WRITING
Ontario’s Accessibility Standards require both public and private companies to ensure they have written policies and procedures around how they will serve people with disabilities, communicate with people with disabilities and manage applicants/employees with disabilities. Services are available to write/edit new or existing policy and procedural manuals that will comply with the new standards.

PANIC - I’M BEING AUDITED SUPPORT!
The Accessibility Directorate performs random audits to ensure compliance with Ontario’s Accessibility Standards. These audits can be stressful … but don’t have to be! Our Accessibility experts can handle all aspects of an audit, work with the Accessibility Directorate on your behalf, fill in any gaps in compliance requirements and help you to avoid fines.